If you purchase one of our products after your payment has cleared your license to use the software will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, company name, date of transaction, purchase code, number of licenses purchased, etc.) and the server details where our web apps are installed and not working. If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us an email or letter of destruction of on-premise software on your company letterhead or company email before we will process the refund.
Ommune is not responsible for lost, delayed, or misdirected mail or email, delays in downloading, or other communication system delays.
All our paid service invoices are non-refundable.
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Please contact customer service at firstname.lastname@example.org if you have any questions.